Terms & Conditions

Welcome to PureGlow! These Terms & Conditions govern your use of our website and purchase of our handmade organic skincare products.

1. Acceptance of TermsBy accessing or using PureGlow’s website and purchasing our products, you agree to comply with these Terms & Conditions and all applicable laws and regulations. If you do not agree with any part of these terms, you may not access the website or purchase our products.

2. Product InformationPureGlow strives to provide accurate descriptions and images of our skincare products on our website. However, we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.

3. Orders and PaymentsAll orders placed through PureGlow’s website are subject to availability and acceptance. Once you place an order, you agree to pay the specified price for the products, including any applicable taxes and shipping fees. Payment must be made in full at the time of purchase.

4. Shipping and DeliveryWe aim to ship orders promptly after payment confirmation. Shipping times may vary based on your location and shipping method selected at checkout. PureGlow is not responsible for delays caused by shipping carriers or customs processes.

5. Returns and RefundsPureGlow accepts returns of unused and unopened products within 30 days of delivery for a full refund, minus shipping costs. To initiate a return, please contact our customer service team for instructions. Refunds will be issued to the original payment method once the returned products are received and inspected.

6. Limitation of LiabilityPureGlow shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or products, even if advised of the possibility of such damages.

7. Governing LawThese Terms & Conditions are governed by and construed in accordance with the laws of Ontario, Canada. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Ontario.

8. Changes to This PolicyPureGlow reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for updates. Your continued use of our website and purchase of our products after the posting of changes constitutes acceptance of those changes.

9. Contact UsIf you have any questions or concerns regarding these Terms & Conditions, please contact us at [email protected].

10. Intellectual PropertyAll content and materials on PureGlow’s website, including but not limited to text, graphics, logos, images, and software, are the intellectual property of PureGlow or its licensors. You may not reproduce, distribute, modify, or transmit any content without prior written consent from PureGlow.

11. IndemnificationYou agree to indemnify and hold harmless PureGlow, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses, including reasonable legal fees, arising out of or in connection with your use of our website, purchase of our products, or violation of these Terms & Conditions.